Return & Refund Policy
1. Eligibility for Returns & Exchanges
You may return or exchange items within [X] days of receiving your order, provided the following conditions are met:
✔ The item is unused, unworn, and unwashed.
✔ The item has all original tags and packaging intact.
✔ The item is not marked as Final Sale or Non-Returnable.
✔ The item is not an undergarment, swimwear, or accessory (for hygiene reasons).
2. How to Initiate a Return
- Contact Us – Email us at [Your Email] or call [Your Phone Number] with your order number and reason for return.
- Receive Return Authorization – Our team will review your request and provide a return authorization along with shipping instructions.
- Ship the Item – Securely package the item and ship it back using a trackable shipping method.
- Inspection & Approval – Once we receive your return, we will inspect the item and process your refund or exchange accordingly.
3. Refund Process
- Once your return is approved, your refund will be processed within [X] business days.
- Refunds will be issued to the original payment method used during the purchase.
- Shipping fees are non-refundable unless the return is due to a defect or error on our part.
- If you received a damaged or incorrect item, we will cover the return shipping costs.
4. Exchange Policy
- Exchanges are subject to availability. If your requested item is out of stock, you may opt for a refund or choose another product of equal value.
- If the new item is of higher value, you will be required to pay the difference.
5. Non-Returnable Items
The following items cannot be returned or exchanged:
❌ Final Sale or Clearance items
❌ Undergarments, swimwear, and accessories (for hygiene reasons)
❌ Gift cards and promotional items
6. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card provider; it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please reach out to us at [Your Email].